Lifetime Time Value: For Your Progress
Determines your membership tier and upgrades, and never expires. Redemptions deduct Available Time Value, not Lifetime Time Value, so redeeming points does not lower your tier.
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betterwood
Membership Plan
Explore betterwood membership, understand the tiers, claim your benefits and learn how to earn and redeem Time Value points.
About the Membership Plan
Your time is the measure of value. Every stay can become the beginning of your next experience.
betterwood is Delonix Group’s membership program, built around the experiences you enjoy. It measures value in time, rather than money spent. Time spent in eligible physical spaces earns Time Value points under the program rules, helping you advance through tiers, enjoy member benefits and redeem experiences.
- Lifetime Time Value
- Determines your membership tier and the exclusive benefits you can claim. Lifetime Time Value continues to accumulate and never expires.
- Available Time Value
- Use these points for room-night redemptions and platform offers. The relevant balance is deducted after redemption. Members who complete identity verification can use them under the applicable rules.
- Five Core Benefits
- After registering for free, members at every tier can enjoy Better Rates, “Stay 10 Nights. Redeem 1 Free Night.”, Free Cancellation, “No Requalification. Ever.” and “Points Never Expire.”, subject to the applicable conditions.
- Member Treasure
- Complimentary stay privileges, divided into Core Privileges and Brand Privileges. The quantity and level of service available increase with your membership tier.
Tiers & Benefits
betterwood has five membership tiers, determined by Lifetime Time Value. Tier multipliers apply to both Lifetime and Available Time Value earned. Membership at each tier is retained permanently.
| Tiers & Allowances | EarthV1 | MoonV2 | MarsV3 | NeptuneV4 | betterwood StarV5 |
|---|---|---|---|---|---|
| Lifetime Time Value Required | Free Registration | 1,500 | 6,750 | 16,000 | 30,000 |
| Tier Validity | Permanent | Permanent | Permanent | Permanent | Permanent |
| Tier Multiplier | 1.00 | 1.00 | 1.02 | 1.05 | 1.10 |
| Core Privileges Available | 0 | 1 | 3 | 4 | 4 |
| Brand Privileges Available | 1 | 2 | 4 | 5 | 8 |
| Total Privileges Available | 1 | 3 | 7 | 9 | 12 |
Earth and Moon have no additional tier bonus and use a multiplier of 1.00. The multipliers for Mars, Neptune and betterwood Star are 102%, 105% and 110% respectively. Permanent tier status does not mean that privilege vouchers or promotional benefits have no expiry date.
Five Core Benefits
Available to members at every tier, subject to the booking conditions, eligible scope and promotional periods below.
Better RatesCompare public rates on designated partner channels under identical booking conditions
- The person making the booking must be a betterwood member.
- Designated official partner channels are Ctrip, Meituan, Fliggy, Qunar and eLong. Other channels are excluded from the comparison.
- The hotel, room type and quantity, number of breakfasts, included benefits, booking date, arrival date and departure date must all be identical.
- Comparisons use public rates available to all users. Partner-channel promotions for selected users, cashback, coupons, cash vouchers and similar offers are excluded.
Stay 10 Nights. Redeem 1 Free Night.Redeem 7,000 Available Time Value points for one room night · Valid through 31 December 2026
Redeem one room night in the betterwood app at participating operating hotels. The booking and stay must be for the member personally, with a maximum of one room for the same arrival date. Room types, dates and availability are as shown on the booking page.
Breakfast is not included; eligible experience privileges may be used. Redemption bookings can be cancelled free of charge before 18:00 on the arrival date. For later cancellations, deducted Available Time Value will not be refunded.
View Full Redemption RulesFree CancellationOnce per day before 23:59 on the arrival date for eligible date-specific room bookings
For eligible hotel rooms booked for specific dates in the betterwood app or mini program, the booking and stay must be for the member personally. If you have not checked in, you may cancel free of charge in the app once per day before 23:59 on the arrival date. Bookings for which you have already confirmed check-in in the app and started earning Time Value cannot be cancelled after confirmation.
- Excludes overseas bookings, “Stay 10 Nights. Redeem 1 Free Night.”, Yuexuan packages, Time Value redemptions, complimentary room vouchers and promotional discounted products.
- Excludes presale rooms, Senbo Resort Hangzhou and Senbo Resort Moganshan.
- Overseas hotel bookings can be cancelled without a cancellation fee before 00:00 on the arrival date. Cancellations at or after 00:00 on the arrival date incur the full cancellation charge.
No Requalification. Ever.Your tier is retained permanently and can only rise
betterwood membership tiers can only rise, with no annual requalification required. Redeeming Available Time Value does not deduct the Lifetime Time Value used to determine your tier.
Points Never Expire.Lifetime Time Value never expires; stay-earned Available Time Value requires timely identity verification
Lifetime Time Value never expires. Available Time Value earned through stays never expires after identity verification. In unverified accounts, stay-earned Available Time Value is frozen. Identity verification must be completed before the applicable deadline.
View Verification & Unfreezing DeadlinesCore Privileges
Stay benefits across hotel brands, with service levels that vary by membership tier.
Core Privileges are valid through 31 December 2026The table below shows the privileges you may claim. Claim the relevant vouchers for your tier first and meet the voucher and hotel conditions. Services are not provided automatically based on your tier.
| Core Privileges | EarthV1 | MoonV2 | MarsV3 | NeptuneV4 | betterwood StarV5 |
|---|---|---|---|---|---|
| Early Check-in | — | — | 1 hour | 1 hour | 2 hours |
| Late Checkout | — | 1 hour | 2 hours | 3 hours | 4 hours |
| Extra Breakfast | — | — | 1 per day | 2 per day | 2 per day |
| Room Upgrades | — | — | — | 1 category | 2 categories |
“—” means that the privilege is not available at that tier. Check the relevant voucher and hotel information for early check-in and late checkout times, eligible upgrade categories and other conditions.
Brand Privileges
Experiences inspired by each brand, such as welcome fruit, specialty dishes and afternoon tea.
Each Brand Privilege is valid for 90 days after claiming; it can only be claimed again after use or expiryThe number of Brand Privileges available increases by tier: 1, 2, 4, 5 and 8 from Earth through betterwood Star. Choose privileges eligible for your tier within your allowance.
| Brand | Privilege | Eligible Tiers & Benefits |
|---|---|---|
| MajesTang, MajesTang · Tribute Portfolio, Grand House, Found Retreat and Wonderland Resorts | Welcome Fruit | Earth, Moon, Mars, Neptune and betterwood Star |
| Specialty Dish | Earth, Moon, Mars, Neptune and betterwood Star | |
| Afternoon Tea | Neptune: for one betterwood Star: for two | |
| Welcome Gift | Mars, Neptune and betterwood Star | |
| MaisonLee | Welcome Fruit | Earth, Moon, Mars, Neptune and betterwood Star |
| Laundry Collection | betterwood Star | |
| Model J, Yiju and Ruby | Welcome Fruit | Earth, Moon, Mars, Neptune and betterwood Star |
Other Offers & Partner Benefits
betterwood may offer discounts, promotions, reciprocal membership benefits and other programs independently or with partners. Membership benefits, Time Value benefits and rules for these programs are subject to the notices and announcements published through official or partner channels at the time.
Earn & Redeem Time Value
Eligible experiences in physical spaces can earn both Lifetime Time Value and Available Time Value. They serve different purposes; check each balance separately in the app.
Available Time Value: For Redemption
Use it for room-night redemptions and platform offers; the balance decreases as it is spent. Available Time Value earned through stays must be unfrozen by completing the required identity verification before use.
Earning Through Hotel Stays
Experience time (minutes) × 0.5 × tier multiplier
Earth & Moon 1.00 · Mars 1.02 · Neptune 1.05 · betterwood Star 1.10
Who Earns the Points?
- Points are credited to the account of the primary guest who actually stays at the hotel and is registered as a member.
- A maximum of one member per room may earn Time Value, and each member may receive a maximum of one stay credit per day.
- If the guest is not registered as a member, neither Lifetime nor Available Time Value is credited for that booking.
When Are Points Credited?
- Paid bookings are credited immediately after checkout. If payment is outstanding at checkout, points are credited after payment is completed.
- Verified members receive both types of Time Value under the rules. Unverified members receive Lifetime Time Value, while Available Time Value is initially frozen.
- Rooms fully redeemed with Available Time Value or experience vouchers earn Lifetime Time Value only, not Available Time Value.
How Stay Time Is CalculatedEligible experience time is capped at 24 hours per room night
- Experience time is calculated from check-in, or check-in confirmation in the app, to checkout. Members may confirm check-in early in the app to start earning Time Value sooner.
- To earn the full Available Time Value for a stay, scan the checkout QR code through betterwood AI in the betterwood app. Without scanning, earning stops at 08:00 on the departure date.
- Eligible experience time is capped at 24 hours for each room night. Check the app for the points actually credited.
The original membership plan’s time-calculation clause and redemption example describe different checkout cutoffs: the clause requires a checkout scan and otherwise stops earning at 08:00, while the example states a latest cutoff of 12:00 on the departure date. Check your booking in the app or contact customer service to confirm the applicable calculation.
Verification & Unfreezing Deadlines
For hotel stays, identity verification is not required to receive Lifetime Time Value, but is required for Available Time Value. Until verified, stay-earned Available Time Value remains frozen. Complete verification by the deadlines below to unfreeze, receive and use it.
- Available Time Value earned from the 1st to the 15th of the month
- Before 00:00 on the 25th of the same monthComplete identity verification
- Available Time Value earned from the 16th to the last day of the month
- Before 00:00 on the 10th of the following monthComplete identity verification
Stay-earned Available Time Value never expires after identity verification. Each deadline is before 00:00 on the stated date, so allow enough time to complete verification.
Earning Through Hotel Dining
Dining Time Value is available at selected hotels only. It applies to regular meals involving fewer than three tables, excluding large banquets and groups. Breakfast, afternoon tea and individual retail purchases are excluded.
120 minutes per visit × 1 × tier multiplier
Each member dining at the hotel may claim points up to three times per day.
Claiming & Receiving Dining PointsScan the table or receipt QR code; points arrive after payment
- Scan the QR code on the table or receipt to register your claim. Points are credited after the bill is paid.
- Points are credited to the member who actually dines at the hotel. Neither Lifetime nor Available Time Value earned through dining requires account identity verification; both remain valid permanently under the dining rules.
- Dining fully redeemed with Available Time Value or experience vouchers earns neither Lifetime nor Available Time Value.
Redeem Time Value for Your Next Stay
7,000Available Time Value
“Stay 10 Nights. Redeem 1 Free Night.” · One Room Night
In the betterwood app’s hotel booking section, members can redeem one room night at participating operating hotels, including Found Retreat, Grand House and Wonderland Resorts. The relevant Available Time Value is automatically deducted after a successful redemption.
Offer valid through 31 December 2026Booking & Staying
- The booking and stay must be for the member personally. A maximum of one room can be redeemed for the same arrival date.
- Each hotel has a limited number of redemption rooms per day. If none are available, choose another date or hotel.
- Breakfast is not included; eligible experience privileges may be used. Eligible room types are shown on the booking page.
Cancellations & Points
- Redemption bookings may be cancelled free of charge before 18:00 on the arrival date. For later cancellations, deducted Available Time Value will not be refunded.
- Redemption stays earn Lifetime Time Value, not Available Time Value.
- “Stay 10 Nights. Redeem 1 Free Night.” is the name of this benefit. It does not mean you automatically receive a free night after every 10 nights stayed. Whether you can redeem a free night depends on your Available Time Value balance.
Eligible Dates & Other RulesEligible dates differ between hotels in China and Indonesia; all redemptions are subject to availability
- At hotels in China, weekday and holiday nights may be redeemed during the offer period, subject to the actual dates released and room availability. Some dates may be excluded.
- At hotels in Indonesia, weekday and holiday nights may be redeemed except 24–25 December, 31 December, 1 January and 21–22 March. Holiday redemptions are subject to the hotel’s actual availability.
- Time Value is calculated under the hotel-stay earning rules on this page. Check the app for the points actually credited.
- To the extent permitted by law, Delonix Group reserves the right to adjust, suspend or end the offer. Changes will be announced through betterwood’s official channels and take effect upon publication.
- By participating, you acknowledge and agree to these benefit rules. For assistance, open the “My” section in the app and tap the headset icon at the top right to contact online customer service.
Check the relevant pages in the betterwood app for redemption availability, privilege claims and specific usage conditions. Any subsequent changes to the rules will be announced through official channels.